Store Policies

PLEASE READ THE FOLLOWING TERMS AND CONDITIONS OF USE CAREFULLY BEFORE USING THIS WEBSITE. All users of this site agree that access to and use of this site are subject to the following terms and conditions and other applicable law. If you do not agree to these terms and conditions, please do not use this site.

Shipping Information

Please click here to see all shipping information.

Back orders / Items on Back order

Sometimes an item can be on back-order due to insufficient inventory levels. You will have the choice to wait for the "back order date", have a refund issued, receive store credit, or choose a different color for that item. If an item is expected to be on back order for 29 days or more we will automatically refund that item. If your order has multiple items and 1 or more items are on a "back order" status; we will ship all available items after processing the order in a timely fashion. Please note that if you choose to wait for an item on "back order"; once it becomes available we will ship that item(s) via Economy shipping. If you select a different style or color as a replacement to an item on "back order" this item will ship via standard shipping regardless of original shipping method selected.


We offer a 6 hour grace period to cancel your order on most shipments. If your order is expedited, you may not cancel as the order normally ships within 1 hour during normal business hours.


Refused shipments will incur a 30% restocking fee plus any freight charges accrued as a result of the refusal shipment. Orders refused as a result of an error on the part of Max Wigs & Hairpieces will not incur the above mentioned fees. Orders which have been opened, worn, or used will be returned to customer at their expense.

Credit Card Charge-backs/Disputes/Order Charge Policy

If you feel that you have somehow been billed incorrectly or there was a problem with your order, we encourage you to contact us first. We take theft of our merchandise very seriously.

Upon placement of your order the credit card on file will be charged immediately so that we may begin to process your order. Occasionally, an item may not be available and you will receive notice as soon as possible. If you would like to wait for the back ordered item to return to stock and go on "back order status" then the original transaction will not be refunded and will ship when available. If you would prefer to not have your credit card remain debited while you await the arrival of the desired stock, please contact us and we will refund your order in full. A new order would need to be placed when the stock arrives.

Color Ring Loan Program Details

Our Color Ring Loan Program offers you the option of returning the color ring when you are through with it. Simply return the color ring you purchased within 14 days of receipt. Upon receipt of the color ring we will issue a store credit, minus any shipping costs. Please note if the color ring is not received by our returns department within 14 calendar days of original receipt we will assume that you would like to keep the color ring. No store credit will be issued and color ring is no longer returnable after the 14 day returnable period.

Please ensure the color rings are returned complete. Color rings are checked for set completeness upon return. Color rings that are returned incomplete will not be issued a store credit. Store credit does not expire and will be in the form of a Gift Card to you


The entire content included in this site, including but not limited to text, graphics or code is copyrighted as a collective work under the United States and other copyright laws, and is the property of Max Wigs. The collective work includes works that are licensed to Max Wigs. Copyright 2006, Max Wigs ALL RIGHTS RESERVED. Permission is granted to electronically copy and print hard copy portions of this site for the sole purpose of placing an order with Max Wigs or purchasing Max Wigs products. You may display and, subject to any expressly stated restrictions or limitations relating to specific material, download or print portions of the material from the different areas of the site solely for your own non-commercial use, or to place an order with Max Wigs or to purchase Max Wigs products. Any other use, including but not limited to the reproduction, distribution, display or transmission of the content of this site is strictly prohibited, unless authorized by Max Wigs. You further agree not to change or delete any proprietary notices from materials downloaded from the site.


All trademarks, service marks and trade names of Max Wigs used in the site are trademarks or registered trademarks of Max Wigs

Warranty Disclaimer

This site and the materials and products on this site are provided "as is" and without warranties of any kind, whether express or implied. To the fullest extent permissible pursuant to applicable law, Max Wigs disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchant-ability and fitness for a particular purpose and non-infringement. Max Wigs does not represent or warrant that the functions contained in the site will be uninterrupted or error-free, that the defects will be corrected, or that this site or the server that makes the site available are free of viruses or other harmful components. Max Wigs does not make any warranties or representations regarding the use of the materials in this site in terms of their correctness, accuracy, adequacy, usefulness, timeliness, reliability or otherwise. Some states do not permit limitations or exclusions on warranties, so the above limitations may not apply to you.

Limitation of Liability

Max Wigs shall not be liable for any special or consequential damages that result from the use of, or the inability to use, the materials on this site or the performance of the products, even if Max Wigs has been advised of the possibility of such damages. Applicable law may not allow the limitation of exclusion of liability or incidental or consequential damages, so the above limitation or exclusion may not apply to you.

Typographical Errors

In the event that a Max Wigs product is mistakenly listed at an incorrect price, Max Wigs reserves the right to refuse or cancel any orders placed for product listed at the incorrect price. Max Wigs reserves the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, Max Wigs shall issue a credit to your credit card account in the amount of the incorrect price.

Term; Termination

These terms and conditions are applicable to you upon your accessing the site and/or completing the registration or shopping process. These terms and conditions, or any part of them, may be terminated by Max Wigs without notice at any time, for any reason. The provisions relating to Copyrights, Trademark, Disclaimer, Limitation of Liability, Indemnification and Miscellaneous, shall survive any termination.


Max Wigs may deliver notice to you by means of e-mail, a general notice on the site, or by other reliable method to the address you have provided to Max Wigs.


Your use of this site shall be governed in all respects by the laws of the state of California, U.S.A., without regard to choice of law provisions, and not by the 1980 U.N. Convention on contracts for the international sale of goods. You agree that jurisdiction over and venue in any legal proceeding directly or indirectly arising out of or relating to this site (including but not limited to the purchase of Max Wigs products) shall be in the state or federal courts located in Los Angeles County, California. Any cause of action or claim you may have with respect to the site (including but not limited to the purchase of Max Wigs products) must be commenced within one (1) year after the claim or cause of action arises. Max Wigs's failure to insist upon or enforce strict performance of any provision of these terms and conditions shall not be construed as a waiver of any provision or right. Neither the course of conduct between the parties nor trade practice shall act to modify any of these terms and conditions. Max Wigs may assign its rights and duties under this Agreement to any party at any time without notice to you.

Use of Site

Harassment in any manner or form on the site, including via e-mail, chat, or by use of obscene or abusive language, is strictly forbidden. Impersonation of others, including a Max Wigs or other licensed employee, host, or representative, as well as other members or visitors on the site is prohibited. You may not upload to, distribute, or otherwise publish through the site any content which is libelous, defamatory, obscene, threatening, invasive of privacy or publicity rights, abusive, illegal, or otherwise objectionable which may constitute or encourage a criminal offense, violate the rights of any party or which may otherwise give rise to liability or violate any law. You may not upload commercial content on the site or use the site to solicit others to join or become members of any other commercial online service or other organization.

Participation Disclaimer

Max Wigs does not and cannot review all communications and materials posted to or created by users accessing the site, and is not in any manner responsible for the content of these communications and materials. You acknowledge that by providing you with the ability to view and distribute user-generated content on the site, Max Wigs is merely acting as a passive conduit for such distribution and is not undertaking any obligation or liability relating to any contents or activities on the site. However, Max Wigs reserves the right to block or remove communications or materials that it determines to be (a) abusive, defamatory, or obscene, (b) fraudulent, deceptive, or misleading, (c) in violation of a copyright, trademark or; other intellectual property right of another or (d) offensive or otherwise unacceptable to Max Wigs in its sole discretion.


You agree to indemnify, defend, and hold harmless Max Wigs, its officers, directors, employees, agents, licencors and suppliers (collectively the "Service Providers") from and against all losses, expenses, damages and costs, including reasonable attorneys' fees, resulting from any violation of these terms and conditions or any activity related to your account (including negligent or wrongful conduct) by you or any other person accessing the site using your Internet account.

Third-Party Links

In an attempt to provide increased value to our visitors, Max Wigs may link to sites operated by third parties. However, even if the third party is affiliated with Max Wigs, Max Wigs has no control over these linked sites, all of which have separate privacy and data collection practices, independent of Max Wigs. These linked sites are only for your convenience and therefore you access them at your own risk. Nonetheless, Max Wigs seeks to protect the integrity of its web site and the links placed upon it and therefore requests any feedback on not only its own site, but for sites it links to as well (including if a specific link does not work).

Color Selections

We are very proud to offer some the of the truest to color on screen color swatches available, and we trust that our display of these colors will help you make the right selections. However, these colors are to be used as a guide only. Various differences in screen quality and resolution may make colors appear different that they actually are. If you are in need of color assistance, we highly recommend you call us so we can help blend the wig or hairpiece color to your hair color. We take no responsibility for color selections made by customers during the order process. We assume you know the color you need and will process your order as such unless you ask for advice.

Lost Merchandise

Should merchandise be confirmed as lost in transit, we will re-send the goods if the shipment should at some point be returned back to us. We are not responsible for any lost or stolen packages that have been accepted by the shipper or show as delivered. Any claims to the shipper for lost packages must be entered into by the customer.